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Techmatrix Pte Ltdposted 4 months ago
$41,600 - $45,760/Yr
Full-time • Entry Level
Irvine, CA
Educational Services
About the position
The Complaint Specialist/Billing Specialist role involves providing customer service support in a call center environment. The primary responsibility is to interact with customers, addressing inquiries about products and services, and resolving complaints related to billing and service issues. This position requires effective communication and problem-solving skills to ensure customer satisfaction.
Responsibilities
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
- Verbal and written communication skills.
- Attention to detail and customer service skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Flexible schedule
