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First Studentposted 4 months ago
$43,680 - $43,680/Yr
Full-time - Mid Level
10,001+ employees
Transit and Ground Passenger Transportation
About the position
The Complaints Supervisor is responsible for managing and resolving customer complaints related to the L&M Pre-K transportation services provided by First Student. This role involves investigating complaints, ensuring prompt and professional resolution, and maintaining a high standard of customer service. The Complaints Supervisor will also work closely with the operations, management, dispatch, routing, and safety teams to address underlying issues and prevent future complaints.
Responsibilities
- Manage and resolve customer complaints related to L&M Pre-K transportation services.
- Investigate complaints and ensure prompt and professional resolution.
- Maintain a high standard of customer service.
- Collaborate with operations, management, dispatch, routing, and safety teams to address underlying issues.
- Prevent future complaints through effective problem-solving.
Requirements
- Minimum 3 years of experience in customer service or complaint resolution, ideally within a transportation, logistics, or school bus company.
- Previous experience in a supervisory role is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a focus on customer-focused solutions.
- Ability to remain calm and composed under pressure.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to supervise, motivate, and develop a team.
Nice-to-haves
- Experience in conflict management and resolution.
- Proactive approach to identifying and addressing issues before they escalate.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid holidays
- Vision insurance
