Complex Case Manager (Human Services Case Manager)
State of Oregon - Salem, OR
posted 4 days ago
About the position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! We are hiring Complex Case Manager (Human Services Case Manager) to join our team! In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Apply today! Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025 for February 1, 2025 paychecks.
Responsibilities
- Provide intake case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations and the individual case plans.
- Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
- Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
- Support Oregonians in problem solving issues that impact their health and safety, including culturally specific solutions for culturally specific needs.
- Determine Long-Term Care Program Eligibility for consumers at the Oregon State Hospital (OSH) and the Oregon Department of Corrections (DOC).
- Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone.
- Develop detailed, individualized, and person-centered case planning for Oregonians.
- Work in collaboration with the Eligibility team and utilize ONE System to set up, review and update Long Term Care Services, and to review and provide information to Oregonians.
Requirements
- A valid driver's license and acceptable driving record are required for this position.
- A bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR a bachelor's degree in any field AND one year of human services related experience OR an associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience OR three years of human services related experience.
Nice-to-haves
- Experience working with aging adults, people with disabilities and/or human service programs.
- Experience conducting assessments to determine eligibility for human service programs.
- Experience documenting care and/or observations for vulnerable populations.
- Experience collaborating with other units or agencies to coordinate services for vulnerable populations.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
