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Complex Claims Analyst - E&O
Disability Solutions - Chicago, IL
posted 3 months ago
About the position
The Complex Claims Analyst - E&O at Allianz Commercial is responsible for investigating, evaluating, and negotiating resolutions for assigned primary and excess E&O claims, particularly focusing on Insurance Agents & Brokers E&O claims. This role involves developing relationships with customers and brokers, ensuring compliance with claims procedures, and supporting market management initiatives. The position offers a hybrid working model, allowing for both in-office and remote work options.
Responsibilities
- Investigate claims involving complex liability issues on primary and excess E&O claims.
- Evaluate coverage issues and determine appropriate reserving levels.
- Select and direct independent external service providers such as lawyers and adjusters.
- Negotiate and resolve complex E&O claims ensuring cost-effective solutions.
- Ensure claims are settled in accordance with settlement guidelines.
- Ensure all claims are handled within authority limits and in line with AzC Claims procedures.
- Prepare referral documentation for cases outside of authority level.
- Support the establishment of claims management procedures on new business accounts.
- Proactively support acquisition of new business and retention of existing business.
- Liaise with underwriters on market management initiatives and attend industry functions.
- Develop and maintain relationships with brokers and clients.
- Effectively report and present complex claims information internally and externally.
- Input and maintain accurate claims records in AzC Claims administration systems.
- Manage timely production of management information reports and identify loss trends.
Requirements
- 5 - 7 years' experience in handling Liability claims involving non-complex coverage and damage issues.
- Established relationships with brokers at peer group level and within the local market.
- Expert understanding of Liability products and portfolio, including coverage application in the adjustment process.
- In-depth understanding of regional/local Liability insurance markets and competitor landscape.
- Detailed understanding of legal and regulatory framework.
- Experience working in a complex, global matrix organization.
- Bachelor's degree in a relevant discipline.
Benefits
- Generous bonus scheme
- 401K
- Flexible working arrangements
- Private healthcare
- Generous parental leave benefits
- Career development and digital learning programs
- International career mobility opportunities
- Support for returning from career breaks
