Complex HR Director - Melrose Hotel, DC and Churchill Hotel, DC

Remington Lodging and Hospitality - Washington, DC

Full-time - Mid Level

Washington, DC

Accommodation

About the position

The Complex Director of Human Resources is a pivotal role responsible for overseeing the human resource functions at two hotels, the Melrose Hotel and the Churchill Hotel, both located in Washington, DC. This position involves coordinating both long-term and short-term planning and the implementation of policies and procedures that relate to hotel associates. The primary goal is to foster a safe and hospitable culture that enhances productivity and engages the workforce effectively. The Director will work closely with the hotel management team and property General Managers to ensure that the HR functions align with the overall business objectives of the hotels. In this role, the Director will administer, direct, and facilitate all property Human Resources functions. This includes coordinating and directing the recruitment process, ensuring that qualified applicants are processed, oriented, and trained for all positions within the hotels. The Director will also monitor performance appraisal systems, administer benefits programs, and ensure accurate management of wage and salary programs. Compliance with local, state, and federal laws, as well as established policies and procedures, is a critical aspect of this position. The Director will be responsible for coaching and counseling associates, including managers, and will promote a culture of guest service throughout the organization. This role requires a strong commitment to maintaining positive relationships with staff and ensuring confidentiality for both staff and guests. The Director will also be expected to participate in and occasionally lead departmental and hotel team meetings, contributing to a collaborative and supportive work environment.

Responsibilities

• Administer, direct and facilitate the property Human Resources functions.
• Coordinate and direct the recruitment, processing, orientation and training of qualified applicants for all positions.
• Monitor performance appraisal systems.
• Administer benefits program appropriately.
• Accurately administer wage and salary program.
• Monitor compliance with local, state and federal laws, as well as established policies and procedures.
• Act in concert with hotel management team and property General Managers.
• Direct the coaching and counseling of associates, including managers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Requirements

• Bachelor's degree in Human Resource or related business field.
• Minimum 5 years' experience leading HR functions, demonstrating proven investigation and problem resolution skills.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to train at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Ability to travel between the 2 properties with ease.
• Strong organizational skills are a must.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Must possess basic computational ability.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations.