Complex Senior Sales Executive

$86,008 - $109,990/Yr

Marriott International - Providence, RI

Full-time - Mid Level

Hybrid - Providence, RI

Accommodation

About the position

The Complex Senior Sales Executive acts as the on-property liaison for group sales, focusing on achieving group revenue goals by managing group business opportunities, conducting site inspections, and ensuring quality service delivery. This role involves actively up-selling business opportunities, implementing brand service strategies, and driving customer loyalty through exceptional service. The position requires collaboration with various teams to maximize revenue and enhance customer satisfaction.

Responsibilities

• Achieves group revenue goals by responding to incoming group/catering opportunities.
• Understands the overall market and sells against competitors' strengths and weaknesses.
• Closes business opportunities based on market conditions and property needs.
• Uses negotiating skills to close on business and negotiate contracts.
• Partners with Area Sales to identify new group/catering business.
• Acts as the on-property liaison for group events over peak room parameters.
• Develops group sales revenue and operation budgets, providing forecasting reports.
• Works with management to create and implement a group sales/marketing plan.
• Assists with selling, implementation, and follow-through of group sales promotions.
• Attends pre- and post-convention meetings to understand group needs and obtain feedback.
• Provides accurate turnover to Event Management.
• Conducts site inspections as required.
• Monitors same day selling procedures to maximize room revenue.
• Executes operational aspects of business booked, including generating proposals and writing contracts.
• Participates in daily service basics of the brand.
• Verifies seamless turnover from sales to operations and back to sales.
• Monitors resolution of guest issues arising from the sales process.
• Verifies successful performance by increasing revenues and controlling expenses.

Requirements

• High school diploma or GED with 4 years of experience in sales and marketing, guest services, or related area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years of experience in sales and marketing.

Nice-to-haves

• Large group sales experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts