Complex Senior Sales Executive

$86,008 - $109,990/Yr

Marriott International - Boston, MA

Full-time - Manager

Hybrid - Boston, MA

Accommodation

About the position

The position serves as the on-property liaison for group sales at The Westin Maui Resort & Spa, focusing on achieving group revenue goals through effective sales strategies and customer relationship management. The role involves contracting and closing group business, conducting site inspections, and ensuring quality service delivery. The candidate will implement the brand's service strategy and drive customer loyalty by delivering exceptional service throughout the sales process.

Responsibilities

• Acts as the on-property liaison for group sales within pre-defined peak room parameters.
• Contracts and closes group business and conducts site inspections.
• Verifies timely turnover of business for quality service delivery.
• Achieves group revenue goals by actively up-selling business opportunities.
• Implements the brand's service strategy and drives customer loyalty.
• Develops group sales revenue and operation budgets, providing forecasting reports.
• Works with management to create and implement a group sales/marketing plan.
• Attends pre- and post-convention meetings to understand group needs and obtain feedback.
• Provides accurate turnover to Event Management and executes operational aspects of business booked.
• Builds and strengthens relationships with existing and new customers to enable future bookings.

Requirements

• High school diploma or GED with 4 years of experience in sales and marketing, guest services, or related area.
• OR a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years of experience in sales and marketing.
• Large group sales experience preferred.

Nice-to-haves

• Experience in hospitality sales and marketing.
• Strong negotiation skills and creative selling abilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts