COMPLIANCE OFFICER - 42004002

$39,000 - $44,000/Yr

State of Florida - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

Executive, Legislative, and Other General Government Support

About the position

The Compliance Officer position at the Florida Department of Agriculture and Consumer Services involves administering exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes. The role includes maintaining the appointment calendar, examining and analyzing applications and supporting documentation, notarizing oaths, electronically scanning fingerprints, photographing applicants, and processing payments. The Compliance Officer also issues and prints renewal licenses, performs data entry to maintain records using a complex interactive computer database, and responds to inquiries regarding eligibility requirements. Additionally, the officer assists hearing officers in conducting informal hearings and performs other related duties as required.

Responsibilities

• Administers exceptional customer service by providing application intake for licensed individuals and agencies.
• Maintains the appointment calendar and examines applications for completion.
• Notarizes oaths and processes payments.
• Issues and prints renewal licenses.
• Performs data entry to maintain records using a complex interactive computer database.
• Responds to inquiries regarding statutory and procedural eligibility requirements.
• Assists hearing officers in conducting informal hearings.

Requirements

• A high school diploma or its equivalent.
• Two (2) years of secretarial or clerical experience, administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations.
• College education can substitute at the rate of 30 semester or 45 quarter hours for each year of required work experience.
• An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.

Nice-to-haves

• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to establish and maintain effective working relationships.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, FS.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.