Compliance Quality Control Analyst

First Command Financial Services - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

Real Estate

About the position

The Compliance Quality Control Analyst at First Command Financial Services, Inc. plays a crucial role in ensuring that the bank's commercial functions, including deposits and lending, comply with regulatory standards. This position involves executing periodic testing to identify deficiencies in compliance, particularly focusing on in-house commercial lending and Small Business Administration (SBA) lending for post-closing quality control testing. The Analyst will be responsible for supporting the Quality Control Compliance Program by conducting thorough reviews of complex process and procedure documents, maintaining a working knowledge of SBA's Standard Operating Procedures (SOPs), and preparing detailed quality control reports that summarize testing results and findings. In this role, the Analyst will collaborate closely with the VP of Fiduciary and Quality Control, as well as the SVP Bank Compliance Officer, to ensure that all compliance requirements are met. This includes conducting ongoing quality control testing for various commercial deposit and lending products, adhering to relevant regulations such as Regulations B, CC, D, DD, E, P, X, Z, FCRA, FDCPA, Flood, SAFE Act, MLA, and E-Sign Act. The Analyst will also be responsible for following up on open quality control issues, assisting with internal audits, and staying updated on regulatory changes that may impact compliance practices. The position requires strong analytical skills, attention to detail, and the ability to communicate effectively with management and compliance team members. The Analyst will serve as a member of the second line of defense, ensuring that testing results are accurately reported to the Compliance Committee and that necessary follow-up actions are taken to address any identified issues. This role is essential for maintaining the integrity of the bank's operations and ensuring adherence to regulatory standards.

Responsibilities

• Execute testing of commercial functions (deposits and lending) to identify compliance deficiencies.
• Conduct post-closing quality control testing for in-house commercial lending and SBA lending.
• Assist in completing the Bank's Quality Control Compliance Program under the supervision of the VP, Fiduciary and Quality Control Officer.
• Review complex process and procedure documents with attention to detail.
• Conduct ongoing quality control testing for commercial deposit and lending products, adhering to relevant regulations.
• Maintain knowledge of SBA's SOPs and the Bank's Commercial Credit Policy.
• Prepare written quality control reports summarizing testing results and findings.
• Work closely with management and compliance team members to determine root causes of issues and necessary follow-up actions.
• Follow up on open quality control issues for resolution.
• Assist with internal audit or exam compliance requests.
• Stay updated on regulatory changes and communicate them to management, developing action plans as needed.
• Provide ongoing support and research for regulatory compliance matters and questions.
• Attend the Bank's Compliance Committee.

Requirements

• Bachelor's degree required; equivalent experience may be considered.
• 3 to 5 years of previous Audit, Compliance, or related Quality Control experience in commercial banking and regulations.
• 5 years of banking experience required.
• Experience with banking software (Jack Henry, Cognos, Verafin, or Actimize) preferred.
• Strong knowledge of SBA lending and regulatory requirements.
• Relevant certification (e.g., CIA, CRCM, CFE) preferred.
• Excel proficiency highly desirable; intermediate to advanced skills required.

Nice-to-haves

• Experience with banking compliance highly preferred.
• Strong public speaking and memorandum writing skills.