Compliance Reporting Specialist

SCRAM Systems - Durham, NC

Full-time - Entry Level

Durham, NC

Computer and Electronic Product Manufacturing

About the position

The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.

Responsibilities

• Perform daily reporting duties
• Daily report requests
• Lockout reports
• Removal authorizations
• Alcohol violations
• Compliance certifications/extensions
• Compliance reporting
• Clean up client data (driver's license, vin numbers, date of birth)
• Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
• Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
• Update standard operating procedures
• Adjust appointments for clients
• Work with the auto shops and internal support for data recovery
• Works with IT on electronic state reporting issues
• Respond to inquiries from PO's by providing and explaining reports
• Setting up system accounts which provide access to their client's records
• Reset passwords for PO's

Requirements

• Bachelor's degree preferred (pursuing or achieved)
• High School Diploma or equivalent required
• 1-2 years of experience in a technical role involving analyzing data for trending and reporting
• Previous Customer Service background preferred
• Previous experience with Compliance is a plus
• Criminal Justice background preferred
• Strong Customer Service and Technical Services background
• Exceptional organizational, analytical and problem-solving skills
• Strong attention to detail with a high accuracy level
• Ability to multi-task
• Strong written and verbal communication skills
• Possess strong interpersonal and customer interaction skills
• Works well in a team environment
• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
• Bilingual Spanish a plus
• Basic understanding of equipment, systems navigation, and standard operating procedures (SOP)

Nice-to-haves

• Reporting: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Analytics & problem solving: 1 year (Preferred)
• Compliance management: 1 year (Preferred)