Compliance Training & Development Specialist

Customers Bank - Malvern, PA

Full-time - Mid Level

Hybrid - Malvern, PA

11-50 employees

Credit Intermediation and Related Activities

About the position

The Compliance Training & Development Specialist at Customers Bank is responsible for designing, developing, and administering training programs that ensure compliance with regulatory requirements. This role focuses on creating specialized training for targeted groups within the bank and leveraging both internal and external resources to deliver effective learning solutions. The specialist will collaborate with various stakeholders to align training content with operational needs and monitor the effectiveness of training programs.

Responsibilities

• Design and develop comprehensive training programs tailored to the needs of the Bank and specific groups, in alignment with the Written Agreement.
• Administer ongoing training to all Bank employees, ensuring compliance with regulatory standards.
• Identify and create targeted training opportunities for specialized groups within the Bank.
• Leverage external training resources from industry organizations and integrate them into the Bank's training programs.
• Collaborate with internal stakeholders, including compliance and risk teams, to ensure training content aligns with operational and regulatory needs.
• Monitor the effectiveness of training programs through assessments, feedback, and performance metrics.
• Stay updated on industry trends and best practices in training delivery, especially in areas relevant to financial services.
• Ensure all training is documented and recorded for audit and regulatory purposes.

Requirements

• Bachelor's degree in education, human resources, or a related field.
• 10+ years of experience in training development and delivery, preferably in the financial services industry.
• Strong understanding of regulatory requirements related to banking and financial services.
• Experience in working with external training vendors and integrating third-party training resources.
• Excellent communication and instructional design skills.
• Ability to work independently and as part of a team to meet organizational goals.
• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.

Benefits

• Competitive salary range of $125,000 to $150,000 based on skills and experience.
• Hybrid work location with the possibility for remote work within a 50-mile radius of a Customers Bank location.
• Personal development plans encouraged for team members.