Complimentary PM Attendant

Staybridge Suites Midland - Midland, TX

Full-time - Entry Level

Midland, TX

1,001-5,000 employees

About the position

The Complimentary PM Attendant is responsible for providing exceptional service to guests in the evening/dinner area of the hotel. This role involves ensuring guest satisfaction through attentive service, maintaining cleanliness and organization in service areas, and adhering to hotel standards and regulations.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Ensure that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in-house VIPs and any special requests/needs.
• Support all areas of the beverage and food service as necessary, including washing dishes and restocking necessary equipment.
• Sweep and mop floors, wash work tables, walls, refrigerators, and meat blocks, and move trash to designated areas.
• Answer the telephone according to standards.
• Have complete knowledge of standards of service for receiving a room service order.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, guest expectations, and local area attractions.
• Perform any other duties or attend meetings as requested by management.

Requirements

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Ability to work a varied schedule including evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and pass responsible serving course such as TIPs.
• Ability to obtain and provide Food Handlers card as required by city/county/state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm professional manner.
• Understanding of hotel products and guest services.
• Demonstrates a positive attitude and a desire to be of service to others.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to produce high-quality drinks including specialty coffee, tea drinks, and cocktails.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence.

Nice-to-haves

• Valid Food Handler Certification
• Experience in food and beverage service

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off