Comptroller - Arbitration Program Specialist (Program Specialist III)

$59,004 - $63,000/Yr

Comptroller Of Public Accounts - Austin, TX

Full-time - Entry Level

Austin, TX

About the position

The Comptroller - Arbitration Program Specialist (Program Specialist III) plays a crucial role in the Property Tax Assistance Division, providing technical assistance and serving as a subject matter expert for the arbitration program. This position involves extensive customer service, research, and documentation preparation to support local governments and taxpayers on property tax issues. The role is designed for individuals who are committed to public service and are looking to grow their careers in a collaborative environment.

Responsibilities

• Answer complex property tax related telephone calls; conduct research and prepare responses to inquiries.
• Compose, type, and proof written responses and prepare requested information and data.
• Maintain logs of questions received and answers provided.
• Respond to information requests by telephone, email, fax and written correspondence.
• Assist legislative staff, tax officials, property taxpayers and staff of various organizations with questions or concerns on arbitration-related matters.
• Assist in development of training manuals and guidelines.
• Participate in development of training and/or delivery of arbitration training.
• Prepare, proof or edit publications, forms, videos and webpages.
• Research and resolve complex problems with binding arbitration applications, arbitrator applications and issues related to the arbitrator registry.
• Perform various functions related to the arbitrator registry and requests for arbitration, including entry of applications, research of accounts, entry of standardized forms and account research to resolve processing and informational issues.
• Coordinate and collaborate with program staff in program planning, development, implementation, analysis, and documentation of agency program, including offering technical expertise on use of arbitration systems.
• Work with IT division on implementation of new systems by testing functionality.

Requirements

• Graduation from an accredited four-year college or university with a bachelor's degree.
• Three (3) years' experience researching, preparing, and editing documents for public dissemination.
• Experience providing customer service.

Nice-to-haves

• Graduation from an accredited four-year college or university with a bachelor's degree in business, communications, economics, English, finance, government, management, political science, or public policy.
• Experience in the property tax field.
• Experience in government in a state agency, local government entities or legislative office.
• Experience with arbitration and Tax Code Chapter 41A.

Benefits

• On-the-job training
• Flexible scheduling to maintain a healthy work-life balance