Computer Hardware Engineer I

McLaren Health Care - Petoskey, MI

Full-time - Entry Level

Petoskey, MI

Nursing and Residential Care Facilities

About the position

The Computer Hardware Engineer I role at McLaren Health Care Corp involves providing technical support to end-users for various hardware and software issues. This position focuses on managing installations, maintenance, and repairs of computer hardware, ensuring excellent customer service and adherence to service level agreements.

Responsibilities

• Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
• Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
• Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
• Performs rack and stack activities for network and server infrastructure hardware.
• Assists in the organization and inventory of desktop hardware and software resources.
• Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying within established Service Level Agreements (SLAs).
• Addresses IT issues or concerns proactively while completing support visits and follow up by opening service incidents to document the work performed.

Requirements

• High school diploma or GED.
• Two years of experience working in a Desktop Support/Client Services role.
• OR an Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field, with one year experience in a Desktop Support/Client Services role.

Nice-to-haves

• Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications.