Computer Hardware & Software Support 1 (Onsite)

Motus Recruiting and Staffing - Portland, OR

Full-time - Entry Level

Portland, OR

Administrative and Support Services

About the position

The Computer Hardware & Software Support 1 position is an onsite role within the End User Asset Management organization of a leading Pacific Northwest utility provider. This role supports the IT Asset Management Specialist and involves managing the lifecycle of computer hardware, software, and peripherals. The position requires a strong knowledge of computer systems and applications, focusing on asset tracking, procurement management, and compliance with information security standards.

Responsibilities

• Support the agency’s request and approval process for IT assets.
• Manage procurement, life cycle, redeployment, and disposal of computer hardware and software.
• Maintain accurate records of office automation assets.
• Generate tracking reports for planning and budgeting purposes.
• Establish and enforce asset management procedures and standards.
• Draft procedures for maintaining an office automation asset database.
• Provide technical recommendations regarding IT equipment and software purchases.
• Meet support timelines and provide weekly status updates.
• Maintain filing systems in compliance with requirements.
• Track and maintain physical and computer network components from acquisition to disposal.
• Ensure safe storage and accessibility of components.
• Act as the designated secondary Asset Center Representative under the OPMO.
• Provide technical information for asset acquisitions and vendor contracts.
• Request quotes for IT hardware for the COR.
• Conduct research on hardware/software compatibility.
• Draft Material Requests in Asset Suite for approval.
• Maintain inventory control of designated IT equipment.
• Conduct inventory analysis based on usage patterns.
• Work with the COR to maintain required stock levels.
• Manage cellular devices through the Enterprise Business Portal.
• Track issued call phones using database programs.
• Order and manage cell phone accounts through the Enterprise Portal.
• Inspect hardware for redistribution or disposal.
• Troubleshoot equipment for functionality.
• Coordinate hardware disposal with the IRC.
• Handle physical inventory of computer hardware.
• Fulfill hardware requests from various departments.
• Prepare items for shipping to/from the warehouse.
• Recommend shipping methods for timely delivery.

Requirements

• Valid U.S. Driver’s License is required.
• High School Diploma or GED equivalent is required.
• Associate’s or Bachelor’s Degree in Computer Science, Information Technology, or a related field is preferred.
• 6 months of experience in Computer/Information Technology or related field providing hardware/software support is required.
• 2 years of working knowledge of computer systems, components, operating systems, and applications software.
• Proficiency in Microsoft Office Suite applications.
• Knowledge of hardware and software lifecycle management.

Nice-to-haves

• Experience with asset management software.
• Familiarity with compliance and information security standards.

Benefits

• Employee benefits included with the contract position.