Computer/Laptop Repair Technician

About the position

The Computer/Laptop Repair Technician is responsible for testing, diagnosing, repairing, and refurbishing mobility products such as Toughbooks and Toughpads. This role involves disassembling and reassembling components after repairs or replacements, ensuring that devices are functioning correctly and meeting quality standards.

Responsibilities

• Test, troubleshoot, and diagnose computer hardware failures
• Replace, adjust and/or repair faulty components
• Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
• Perform data input of required material
• Perform quality inspections for all completed processes
• Read and interpret schematic diagrams and technical manuals
• Research and order parts required for individual repairs
• Provide feedback to supervisors of any observed trends or unusual failure conditions
• Miscellaneous daily tasks, including quality control support and/or clean-up activities
• Other duties as assigned

Requirements

• Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
• Working knowledge of Windows
• Possess good organizational, decision-making, and logical troubleshooting skills
• Effective written & oral communication skills
• Detail-oriented
• Ability to learn new applications and programs
• Must be able to lift 12 pounds to a height of 5 feet
• Ability to work independently as well as in a team environment
• A+ Certification a plus

Benefits

• Hourly wage of $15.00-17.00 depending on knowledge, skills, experience, and location
• Equal Opportunity/Affirmative Action employer
• Pre-employment drug testing for safety-sensitive positions