Computer/Laptop Repair Technician

About the position

The Computer/Laptop Repair Technician at Panasonic Connect North America is responsible for testing, diagnosing, repairing, and refurbishing mobility products, specifically Toughbooks and Toughpads. This role involves disassembling and reassembling components after repairs, ensuring that devices are functioning correctly and efficiently. The technician will work closely with a team to provide high-quality service and support to customers, contributing to the overall success of the company's service offerings.

Responsibilities

• Test, troubleshoot, and diagnose computer hardware failures.
• Replace, adjust and/or repair faulty components.
• Conduct testing and troubleshooting functions with the assistance of written or verbal descriptions/diagrams.
• Perform data input of required material.
• Perform quality inspections for all completed processes.
• Read and interpret schematic diagrams and technical manuals.
• Research and order parts required for individual repairs.
• Provide feedback to supervisors of any observed trends or unusual failure conditions.
• Perform miscellaneous daily tasks, including quality control support and/or clean-up activities.
• Complete other duties as assigned.

Requirements

• Experience in computer troubleshooting and repair, down to the subassembly level, including removal and replacement of hard drives, memory, modems, motherboards, etc.
• Working knowledge of Windows.
• Possess good organizational, decision-making, and logical troubleshooting skills.
• Effective written & oral communication skills.
• Detail-oriented.
• Ability to learn new applications and programs.
• Must be able to lift 12 pounds to a height of 5 feet.
• Ability to work independently as well as in a team environment.
• A+ Certification a plus.

Nice-to-haves

• A+ Certification

Benefits

• Competitive hourly wage of $15.00-17.00 per hour based on experience and skills.