Computer Network Technician III

Abacus Technology Corporation - Tullahoma, TN

Full-time

Tullahoma, TN

Professional, Scientific, and Technical Services

About the position

The Computer Network Technician III role at Abacus Technology Corporation involves providing comprehensive installation and support for various IT devices, including desktops, laptops, printers, and mobile devices. The technician will be responsible for troubleshooting, maintaining, and documenting processes related to desktop configuration management, ensuring compliance with security protocols, and providing technical support for a range of issues. This position requires a strong background in client service support and technical documentation, along with the ability to work with government compliance standards.

Responsibilities

• Provide installation and support of desktops, laptops, printers, multifunction devices, mobile phones, and tablets.
• Develop, maintain, and disseminate a listing of all currently supported and approved software, hardware, and peripherals.
• Respond to all problem calls and dispatch the appropriate category of support, including warranty service providers and external software vendors.
• Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty.
• Perform repairs for items not covered by warranty.
• Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, Internet operation and access questions, virus assistance, and hardware/software implementation or integration problems.
• Provide troubleshooting for IP and non-IP based desktop systems, peripherals, communications devices, operating systems, and desktop application software.
• Install or assist with the installation of client-based desktop software; report security breaches; and provide software application assistance for commonly used office automation applications.
• Provide desktop engineering support, demonstrating knowledge of base communications and troubleshooting application, hardware, operating system, and network level issues.
• Develop, maintain, and document efficient processes for desktop configuration management and associated implementation of upgrades and maintenance.
• Install and integrate PC hardware and supported software, establishing and maintaining baselines for all workstation and peripheral device configurations.
• Develop and maintain documented processes for the efficient deployment and retrieval of PC, laptop, printer, and related hardware/software applications while meeting defined performance standards.
• Maintain and support peripheral equipment for client devices, including printers, scanners, and mobile computing devices.
• Maintain client support for LAN access and remote access via VPN and wireless services.
• Ensure all software operating on Government computers is legal, licensed, and approved for install.
• Maintain current anti-virus protection and compliance with AF computer emergency response team, managing Government-provided anti-spyware software and reporting compliance monthly or as required.
• Ensure all required critical and spare parts are identified for purchase and are on hand within e-Official records, providing spare part status reports as needed.

Requirements

• 5+ years experience providing client service support.
• Associate's degree in a related field.
• Must be Security+ CE certified.
• Must be able to obtain a Microsoft certification (e.g. Microsoft 365 Certified: Fundamentals) within six months of hire.
• Experience with tier II and tier III touch maintenance.
• Experience installing, configuring, and troubleshooting desktops, laptops, and peripherals.
• Able to maintain technical documentation and inventory.
• Excellent writing and diagramming skills for technical documentation.
• Excellent business communication, presentation, and interpersonal skills.
• Must be a US citizen and hold a current Secret clearance.