Computer Operations Aide I

Wayne-Finger Lakes Boces - Brewster, NY

Full-time - Entry Level

Brewster, NY

Educational Services

About the position

The Computer Operations Aide I position involves the basic operation and use of the student records system and school administration software, which includes essential database and reporting functions necessary for the smooth operation of the school. The role requires performing technical procedures that are vital for data and records processing, management, and reporting. While the position does not involve data analysis, it necessitates considerable interaction with school administrators, teachers, personnel, and students. The aide will provide first-line technical support and basic training to system users, ensuring that all stakeholders can effectively utilize the technology available to them. In addition to these responsibilities, the Computer Operations Aide I will assist with the installation and routine maintenance of computer hardware and software. The work is performed under the general supervision of higher-level school staff, and the aide will not have supervisory responsibilities. The position requires a proactive approach to problem-solving and a willingness to assist others in navigating technical issues. The typical work activities include coordinating and entering the school district's administrative and student data, processing incoming and outgoing materials related to student administrative applications, maintaining equipment inventory, and managing insurance records. The aide will also track equipment usage, import data from various sources, prepare reports, and assist with technical issues faced by students and staff. This role is crucial in ensuring that the school's technology infrastructure operates efficiently and effectively, supporting the educational environment.

Responsibilities

• Assists in the coordination, planning, and entering of the school district's administrative and student data.
• Processes and maintains all incoming and outgoing material related to student administrative computer applications.
• Maintains equipment inventory and manages related insurance records.
• Tracks equipment usage including all aspects of equipment retrieval and quarterly disposal.
• Imports data from various school and community sources for incorporation in the school district database.
• Codes and reviews formatting of data appropriately to ensure accurate processing and reports.
• Prepares and disseminates letters, invoices, and district calendars.
• Utilizes mass notification system to coordinate and schedule messages.
• Contacts families regarding equipment including cost of repairs and unreturned equipment.
• Produces reports for administration as needed.
• Audits output reports for completeness and accuracy.
• Assists students, teachers, and administrators with a variety of technical issues including password resets and troubleshooting.
• Assists in maintaining communications with faculty to determine computer needs.
• Works with programming and systems personnel in resolving computer related problems.
• Manages computer user accounts for faculty, staff, students, and administration.
• May formulate queries and assist in the design and implementation of new applications.
• May provide technical assistance to faculty, administrators, and students.
• May perform minor repairs to computers, printers, and other peripheral equipment and devices.
• May assist with operating and maintaining technical equipment such as hotspots, laptops, and cameras.

Requirements

• Graduation from high school or possession of a comparable diploma and one (1) year of work experience which included computer operations or data processing.
• Three (3) years of work experience which included computer operations or data processing.
• An equivalent combination of education and experience as described above.
• Post-secondary level education may be substituted for one (1) year of the required experience on the basis of thirty (30) college credits per year of experience.

Nice-to-haves

• Working knowledge of principles and practices of computer system operations, analysis, and troubleshooting.
• Good technical aptitude and ability to stay current with changes in technology.
• Ability to install, configure, maintain, repair, and upgrade a variety of computer hardware and software.