Computer Operator - Data Center Technician

IBM - Irving, TX

Full-time

Irving, TX

Computer and Electronic Product Manufacturing

About the position

As a Data Center Specialist at IBM, you will play a crucial role in ensuring client satisfaction by serving as a technical resource and point of contact for customers. Your responsibilities will include troubleshooting and resolving complex technical issues, as well as managing server and networking equipment. This position is integral to the IBM Cloud team, where you will contribute to the deployment and management of cloud computing solutions.

Responsibilities

• Rack, build, cable, configure, and provision Intel and AMD servers.
• Rack, cable, and deploy Cisco Layer 2 networking equipment.
• Troubleshoot, test, and perform quality assurance of server hardware.
• Professionally resolve hardware issues via trouble ticket.

Requirements

• Operating System Installation experience with Windows Server, Linux, and Unix.
• Ability to rack, cable, and deploy Cisco Layer 2 networking equipment.
• Experience with web server and database installation is a plus.
• Fluency in English is required.
• Willingness to learn quickly, multi-task, and work in a fast-paced environment.
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc.).
• General understanding of computer networking concepts.
• Customer-focused attitude with some previous customer service experience.
• Network wiring/cabling experience.

Nice-to-haves

• Experience with Windows and Linux Platforms.
• Experience with computer/server hardware.
• Certifications are not required but are a plus.