Computer Operator - Data Center Technician

$47,000 - $72,000/Yr

IBM - Irving, TX

Part-time - Entry Level

Irving, TX

Computer and Electronic Product Manufacturing

About the position

The Computer Operator - Data Center Technician role at IBM focuses on providing exceptional customer service while serving as a technical resource for clients, vendors, and senior management. The position involves troubleshooting and resolving complex technical issues, particularly related to server and networking equipment, within the IBM Cloud environment.

Responsibilities

• Rack, build, cable, configure, and provision Intel and AMD servers.
• Rack, cable, and deploy Cisco Layer 2 networking equipment.
• Troubleshoot, test, and perform quality assurance on server hardware.
• Professionally resolve hardware issues via trouble ticket.

Requirements

• Operating System Installation experience with Windows Server, Linux, and Unix.
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc.).
• General understanding of computer networking concepts.
• Customer-focused attitude with some previous customer service experience.
• Network wiring/cabling experience.

Nice-to-haves

• Experience with Windows and Linux Platforms.
• Experience with computer/server hardware.
• Certifications are not required but are a plus.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.
• Financial programs such as 401(k), cash balance pension plan, and life insurance.
• Generous paid time off including holidays, sick time, and vacation.
• 12 weeks parental bonding leave and other Paid Care Leave programs.
• Training and educational resources on a personalized, AI-driven learning platform.
• Diverse and inclusive employee resource groups and volunteer opportunities.