Computer Specialist/Lead Technical Support Specialist

Schoharie County Arc - Leesville, LA

Full-time - Mid Level

Leesville, LA

Educational Services

About the position

The Computer Specialist Lead - Technical Support Specialist will oversee and provide advanced technical support for IT systems and networks in a high-security environment. This role focuses on troubleshooting, system maintenance, and user support, ensuring the availability, performance, and security of IT infrastructure while adhering to cybersecurity principles and Department of Defense (DOD) directives.

Responsibilities

• Lead a team of technical support specialists, providing mentorship, training, and performance management.
• Act as the primary escalation point for complex technical issues.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Manage and maintain desktop configurations, servers, and network devices.
• Perform regular system updates, patch management, and vulnerability assessments.
• Ensure all systems are compliant with DOD 8140 and other relevant regulations.
• Implement and enforce cybersecurity policies and procedures.
• Monitor system activities for potential security breaches and respond promptly to security incidents.
• Coordinate and manage IT projects, including system upgrades, migrations, and deployments.
• Maintain detailed documentation of system configurations, changes, and support activities.
• Prepare reports on system performance and security compliance.
• Liaise with other departments, vendors, and external partners to resolve technical issues and coordinate support activities.
• Provide regular updates to management on system status and ongoing projects.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience in technical support or a related IT role, with at least 3 years in a leadership or supervisory capacity.
• Expertise in Windows and Linux operating systems, network configurations, and cybersecurity best practices.
• Proficiency with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
• Active Secret Clearance required.
• Must possess or obtain within 6 months of hire a certification that meets DOD 8140 requirements (e.g., Security+ CE, CISSP).

Nice-to-haves

• Advanced certifications (e.g., CISSP, Security+, ITIL) preferred.

Benefits

• Equal opportunity employer, considering all qualified applicants without regard to protected characteristics.