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Computer Support Analyst
Global HIT - Seattle, WA
posted 2 months ago
About the position
The Computer Support Analyst position at Global HIT involves providing operational assistance for daily IT hardware support tickets, specifically for the University of Washington Medical Center. This role is crucial in maintaining the functionality of computer hardware, ensuring that the medical center can deliver top-tier services. The analyst will be responsible for managing desktop and end-user computing devices, troubleshooting software and hardware issues, and building strong relationships with clients to understand their needs.
Responsibilities
- Provide operational assistance for daily IT hardware support tickets.
- Manage desktop and end-user computing devices.
- Troubleshoot Windows and iGel operating systems.
- Deliver deskside hardware and software support.
- Build strong relationships with clients to understand their needs and deliver tailored technical solutions.
Requirements
- 7 years of experience with operating systems.
- 6 years of experience in software troubleshooting.
- 5 years of experience in mid-level Windows support.
- 3 years of experience in IT hardware support.
- Bachelor's degree in a related field.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
