Computer Support Specialists and Helpdesk specialist

IIT Incorporated - Latham, NY

Full-time - Entry Level

Latham, NY

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Computer Support Specialist and Helpdesk Specialist role involves providing technical support to users through an IT Call Center. This position focuses on addressing hardware and software issues, ensuring excellent customer service and communication skills are utilized to assist users effectively.

Responsibilities

• Answer calls and respond to emails from users regarding technical issues.
• Provide support for hardware and software problems.
• Maintain professionalism and respect while assisting users.
• Collaborate effectively with team members to resolve issues.

Requirements

• Experience with Windows 10/11 and MS O365 software.
• Knowledge of hardware including laptops, printers, and scanners.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service.

Nice-to-haves

• High School diploma or equivalent; Technical Degree/Certificate Program preferred.

Benefits

• Competitive compensation
• W2 or C2C payment options
• Biweekly Direct Deposit for W2 Consultants
• Visa and Green Card sponsorship opportunities for qualified individuals
• Local contact support for consultants.