Computer Systems (Software) Engineer and Data Analyst

Unclassified - Hillsboro, OR

Full-time - Entry Level

Hillsboro, OR

About the position

The Computer Systems (Software) Engineer and Data Analyst position is a critical role within the Customer Support (CS) organization, which is responsible for the installations, qualification, repair, and maintenance of ASML systems at customer sites. This role involves a significant amount of interaction with customers at various levels, ensuring that they receive the necessary support and knowledge transfer to effectively utilize ASML products. The Technical Support Engineer (TSE) will take on a leading role within the team, working independently on diagnostics and maintenance while being reviewed based on the end results of their work. In this position, the TSE will be responsible for routine troubleshooting and preventive actions, following pre-defined procedures and leveraging their knowledge to define action plans for specific maintenance activities. This includes managing multiple-day upgrades and troubleshooting efforts, as well as adhering to standard escalation protocols. The TSE will gather relevant information for problem analysis, adapt their approach as necessary, and ensure clear ownership of problems throughout the resolution process. The role also involves advising customer technical personnel, executing repairs, and planning procedures to optimize machine performance. The TSE will be expected to train customers on the use and maintenance of equipment, recommend changes to user procedures, and provide input for process optimization. Additionally, the TSE will contribute to knowledge build-up and transfer by teaching others about ASML products and maintaining their own expertise in the field. Coaching less experienced engineers will also be a part of the responsibilities, ensuring a collaborative and knowledgeable team environment.

Responsibilities

• Gather all information relevant for the problem and analyze using available means.
• Decide on initial approach to solve problems and adapt approach independently if necessary.
• Document and package all data relevant for problem resolution, ensuring clear problem ownership.
• Advise customer technical personnel in dealing with problems and execute repairs using manuals and guidance from support teams.
• Plan procedures with customers, ensuring all necessary parts, tools, and information are available before execution.
• Train customers in the use and non-routine maintenance of equipment, recommending changes in user procedures when needed.
• Provide input for improvement proposals and process optimization.
• Teach others about ASML products and maintain and broaden own knowledge.
• Provide support and assistance to less experienced engineers.

Requirements

• Bachelor's degree in a relevant Technical Field (Computer Science, Data Engineering, Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills, and experience.

Benefits

• Salary depending on experience
• Full-time position with a standard 40-hour work week
• Opportunity for professional development and training