Computer Systems Technician, Walt Disney World

About the position

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! The Computer Systems Tech is more than just a modern day computer technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a laptop or PC error, point of sale issue, park ticketing booth call, a time clock concern, even a mobile device problem. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift then communicate back to the team on statuses. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

Responsibilities

• Provide hardware support to multiple lines of businesses.
• Respond to laptop or PC errors, point of sale issues, park ticketing booth calls, time clock concerns, and mobile device problems.
• Resolve trouble tickets assigned by the end of each shift and communicate statuses back to the team.
• Complete work independently or in a team environment while supporting guests and clients.

Requirements

• Strong guest service skills are a must.

Benefits

• Medical benefits
• Financial benefits
• Other benefits