Computer Technician and A/V Support Specialist

Breck School - Golden Valley, MN

Full-time

Golden Valley, MN

Educational Services

About the position

The Computer Technician and A/V Support Specialist at Breck School is responsible for providing technical support, repair, and maintenance of hardware and software systems for students, faculty, and staff. This role also includes supporting audio/video production for community events, ensuring high-quality technology experiences in classrooms and event spaces. The position requires collaboration with the technology department to deliver timely and effective support while staying informed on technology trends.

Responsibilities

• Provide primary support for classroom, meeting, and event spaces in the school.
• Provide primary support for assigned operational departments of the school.
• Provide A/V support for school events requiring live-streaming or complex presentations.
• Ensure the classroom technology experience is high quality, including visual, audio, and classroom-specific technology.
• Support the hardware and software for all faculty, staff, and students.
• Utilize ticketing and repair systems to provide support, track inventory, process repairs, and provide loaner equipment as needed.
• Serve as a resource in the tech support space for all constituents.
• Provide backup tech support as necessary for people and places throughout the school.
• Remain informed on technology trends by ongoing training and attending workshops, seminars, or conferences.
• Develop, test, and deploy software packages for students and faculty through mobile device management, maintaining up-to-date software and security programs for student computers.
• Anticipate, test, and incorporate new technology that will enhance student and staff education/experience.
• Complete printer installation, setup, basic maintenance, and adjustment/updates, supply orders, and repairs.

Requirements

• Knowledge of and a passion for audio/video production, high-quality presentation spaces, and live-streaming technology stacks.
• Knowledge of macOS, Apple iOS, and Windows administration.
• Knowledge of collaborative educational software tools.
• Familiarity with Mobile Device Management (MDM) solutions, preferably JAMF.
• Ability to troubleshoot hardware and software computer problems.
• Ability to clearly translate technology jargon into non-technical language.
• Ability to interface cooperatively, empathetically, courteously, and professionally with students, teachers, and co-workers.

Nice-to-haves

• Relevant certifications with Apple, JAMF, Google or progress towards certification preferred.
• Experience in a helpdesk environment.
• Understanding of audio/visual hardware setup and troubleshooting including monitors, projectors, interactive displays, amplifiers, microphones, sound systems, Blu-ray/DVD players, webcams, video cameras, and AV streaming.