Computer Technician II

Texas State University At San Marcos - San Marcos, TX

Full-time - Entry Level

San Marcos, TX

Educational Services

About the position

The Computer Technician II position at Texas State University is responsible for providing advanced technical support and repair services primarily for Apple devices within the IT Assistance Center (ITAC) Managed Services department. The role involves diagnosing and troubleshooting hardware and software issues, performing repairs, managing inventory, and consulting with faculty, staff, and students on best practices and technical issues. The technician will also assist with Windows devices on occasion and is expected to maintain accurate records and documentation of repairs and customer interactions.

Responsibilities

• Diagnose and troubleshoot hardware and software issues on University-owned and personal Apple devices.
• Perform repairs on various Apple products; University owned and personal.
• Diagnose, troubleshoot hardware and software issues, and perform repairs on Windows products on occasion.
• Install, configure and update macOS and iOS operating system and applications.
• Take steps to maintain the health of IT infrastructure through security best practices.
• Stay updated on the latest Apple technologies, tools, and repair techniques.
• Maintain accurate inventory of parts and peripherals for repair purposes.
• Assist customers with the configuration and procurement of IT equipment.
• Provide advanced technical support and consulting to a varied user base.
• Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues.
• Create and maintain written logs, reports, procedures, and documentation on work performed.
• Organize the repair shop and manage data entry.
• Provide guidance and training to ensure efficient and effective service delivery.
• On occasion, conduct field service calls to setup computers and migrate files for faculty and staff.
• Work closely with others in a team as well as independently.
• Perform other duties as assigned.

Requirements

• Advanced experience diagnosing and troubleshooting hardware and software issues on Apple devices.
• Advanced experience with performing repairs on various Apple products, including logic board replacements, screen repairs, and battery replacements.
• Advanced experience installing, configuring, troubleshooting and updating macOS and iOS operating system and applications.
• Customer service experience providing multi-level technical support to end users, both remotely and in person.
• Ability to maintain accurate records of repairs and customer interactions in the system.
• Ability to manage many projects and priorities at the same time.
• Ability to maintain inventory management; ordering parts and supplies as needed.
• Ability to document information technology systems and best practice procedures.
• Current AppleCare Hardware certified or must obtain within 6 months of hire.
• Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines.

Nice-to-haves

• Experience diagnosing and troubleshooting hardware and software issues on Windows devices.
• Experience installing, configuring and troubleshooting Windows desktop computers in an enterprise or educational environment.
• Experience using a support ticketing system.
• Thorough understanding of computer systems, IT components, and security.
• Experience with computer backup solutions such as CrashPlan.

Benefits

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions