Concierge - Administrative Assistant

Cadence at Wake Forest - Wake Forest, NC

Full-time - Entry Level

Wake Forest, NC

51-100 employees

About the position

The Concierge - Administrative Assistant at Cadence at Wake Forest plays a vital role as the first point of contact for residents, families, visitors, and guests. This position is essential in providing exceptional customer service and support to the community, ensuring a welcoming environment while assisting with various administrative tasks. The role involves front desk coverage, employee onboarding, and other office duties, contributing to a positive living experience for residents.

Responsibilities

• Answer a multi-line telephone, directing questions or inquiries to the appropriate person.
• Greet all families, residents, and guests with a smile, ensuring they check in and out.
• Schedule transportation for residents.
• Order office supplies as needed.
• Complete work order requests and assist with data entry tasks.
• Scan, email, and file documents as assigned.
• Assist with employee recruiting and onboarding, including scheduling interviews and new hire orientation.
• Assist with resident billing and monthly invoices.
• Support management with various tasks and additional projects.

Requirements

• High School Diploma or equivalent is required.
• Previous front desk experience in a hotel, residential building, senior living community, or medical office is preferred.
• Previous administrative experience and a background in handling confidential documentation are preferred.
• Knowledge of various computer systems, including Word, Excel, and Outlook is necessary.
• Excellent communication and interpersonal skills are required.

Nice-to-haves

• Experience working in Independent Living (IL), Assisted Living (AL), Memory Care (MC), or Senior Living is a plus!
• A positive team player attitude and a love for working with people.
• Patience and willingness to assist residents, visitors, and team members.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Life insurance
• Paid holidays
• Referral program
• Vision insurance