Concierge Banker I - PT

Banterra Bank • Paducah, KY

402d

About The Position

The Concierge Banker I position at Banterra Bank offers an excellent opportunity for individuals looking to start their banking careers. This role involves working directly with customers to provide a variety of banking services while establishing and maintaining strong customer relationships. The position emphasizes a proactive sales approach to identify customer needs and promote banking products and services. The banker will also be responsible for operational functions within the branch, ensuring compliance with security and regulatory standards.

Requirements

• High School diploma or equivalent.
• Minimum of one year of relevant experience in banking or customer service.
• Strong knowledge of bank products and services.
• Strong sales and relationship-building skills.
• Ability to promote, sell, and cross-sell bank products.
• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve and prioritize tasks effectively.
• Ability to communicate effectively, both orally and in writing.
• Ability to perform standard mathematical calculations accurately.

Nice To Haves

• Bachelor's degree in a related field preferred.
• Experience with Microsoft Office programs, specifically Word, Outlook, and Excel.

Responsibilities

• Develop and maintain customer relationships by contacting customers and identifying prospects.
• Recognize and pursue opportunities to cross-sell banking products and services.
• Facilitate a sales culture within the branch facility.
• Meet or exceed established sales goals.
• Represent the bank in a positive, courteous, and professional manner.
• Provide excellent personal customer service to all internal and external customers.
• Assist customers with questions and concerns regarding bank products or services.
• Perform routine teller transactional services following established procedures.
• Ensure proper functioning of day-to-day operations, including opening and closing procedures.
• Take ownership of customer service issues through critical thinking and problem resolution skills.
• Maintain adequate working funds and verify cash drawer balances as appropriate.

Benefits

• Equal Employment Opportunity workplace
• Reasonable accommodation for disabled applicants and employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED