CONCIERGE / BREAKFAST ATTENDANT Hyatt House Hyatt House Pittsburgh-South Side US - PA - Pittsburgh Posted: Mar 19, 2025 Summary Description We are hiring a Concierge Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest wille to for ideas on how to make their visit the most it can be…and you - armed with the knowledge of the areas best expected attractions - makes their stay memorable for years toe The Role: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. accidents, injuries, and unsafe work conditions to manager; andplete safety training and certifications. Follow allpany policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protectpany assets. Wee and acknowledge all guests according topany standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately andpletely, and answer telephones using appropriate etiquette. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offerpetitive wages. Full-time associates are eligible to participate in aprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture w you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position w you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.
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