Concierge/ Event Planner

$45,760 - $49,920/Yr

Thrive Communities - Tacoma, WA

Part-time - Entry Level

Tacoma, WA

Real Estate

About the position

The Concierge/Event Planner at Thrive Communities is responsible for creating a welcoming environment for residents and guests, managing communications, and organizing community events. This part-time role focuses on enhancing resident satisfaction through excellent customer service and effective event coordination, contributing to a positive community atmosphere.

Responsibilities

• Greet persons entering the building and maintain courteous communication with residents.
• Answer phone calls and respond to emails from residents and prospects.
• Assist in managing leads in CRM and schedule appointments for the leasing team.
• Ensure the tour path is prepped for the day, including models open, coffee bar stocked, and music on.
• Assist in delivering resident notices and renewal letters.
• Conduct package audits and ensure package rooms are organized.
• Plan and coordinate monthly resident events.
• Post to property social media pages as needed.
• Perform all reasonable duties as outlined by the supervisor.
• Strive to exceed residents' expectations for excellent customer service.
• Contribute to a positive team culture and happy resident base.

Requirements

• Prior customer service experience required.
• Experience in multi-family property management strongly preferred.
• High organizational skills.
• Strong communication skills.
• High level of attention to detail.
• Great presentation and interaction with clients and residents required.
• Excellent customer service skills required.
• Experience with Yardi preferred.

Nice-to-haves

• Experience in event planning or coordination.
• Familiarity with social media management.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off including 32 paid days off per year, paid birthday off, and paid days of service.
• $300 annual professional development/tuition reimbursement.