CONCIERGE GUEST SERVICES/TOUR SPECIALIST

$24,960 - $31,200/Yr

Spinato Management - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Transit and Ground Passenger Transportation

About the position

The Concierge Guest Services/Tour Specialist role at Spinato Management Corporation involves providing exceptional service to guests, assisting them with their needs, and enhancing their overall experience during their stay. This entry-level position focuses on customer interaction, booking activities, and maintaining records of guest activities, all while ensuring efficient communication with various departments.

Responsibilities

• Respond to guest needs, requests, and complaints
• Assist guests in booking activities during their stay
• Assist guests with directions and recommendations
• Keep records of all tours sold and guest leisure activities booked
• Communicate pertinent guest information to designated departments

Requirements

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Knowledge of New Orleans area is a must