Concierge (Overnight)

$35,360 - $35,360/Yr

FirstService Residential - Flower Mound, TX

Full-time

Flower Mound, TX

Real Estate

About the position

As a Concierge, you will be responsible for providing exceptional customer service in a luxury residential setting. This role requires a passion for people, excellent time management, and problem-solving skills. You will interact with residents and guests, ensuring their needs are met and creating a memorable community-living experience. Knowledge of the local area and amenities is essential to enhance the residents' experience.

Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk.
• Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements for transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events.
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area.
• Maintains familiarity with all community amenities and activities.
• Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including reviewing and completing Daily Activity Reports (DAR) and responding to emergency situations.
• Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensures that resident and guest concerns are resolved in a professional and timely manner.
• Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
• Maintains a professional demeanor and polished appearance at all times.
• Assists in the training of concierge staff.
• Follows safety procedures and maintains a safe work environment.

Requirements

• High school diploma or equivalency required.
• A degree in hospitality management or business administration strongly desired.
• Minimum of one year of high-end/luxury hospitality or property management experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
• Must be a team player with a strong work ethic.
• Proficiency in Microsoft Office and information system hardware/software required.
• Ability to type a minimum of 30 words per minute.

Nice-to-haves

• Fluency in one or more foreign languages is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance