Concierge (Overnight)

About the position

Southern Land Company is seeking a full-time Overnight Concierge to join their team in Philadelphia, PA. This role is essential for providing world-class customer service and ensuring a welcoming environment for residents and guests at The Alcott, a new mixed-use property opening in 2024. The successful candidate will demonstrate excellent organizational and communication skills, with a strong attention to detail and the ability to work independently.

Responsibilities

• Warmly greet all guests and residents, demonstrating professional demeanor with all interactions.
• Accept reservations for events, classes, kids corner parties, etc.
• Promptly complete all resident requests, phone calls, questions, concerns.
• Maintain resident database by entering data and generating Resident Directory.
• Monitor and secure lobby and ensure common and entry areas are clean and orderly.
• Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
• Provide directions, recommendations and reservations when requested.
• Pick up and deliver items as requested, including mail distribution.
• Knowledge of emergency procedures and assist/respond accordingly when necessary.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent
• 2+ years practical experience
• Fair Housing training
• Strong working knowledge of Microsoft Office
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills
• Strong and pleasant telephone and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and prioritize work
• Ability to work under pressure with tight time constraints

Nice-to-haves

• YARDI property management software experience preferred

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k with a strong match
• Paid time off