About the position
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. As a Concierge at Portside Towers, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times. You will warmly welcome residents, prospects, and guests, handle packages promptly and professionally, and answer phones with courtesy. You will also prepare for self-guided tours and proactively address customer needs. In this role, you will provide resident services such as lockout assistance, transportation arrangements, and event support. You will facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses. Ensuring timely entry of service requests and conducting routine inspections for organized common areas will be part of your responsibilities. You will vigilantly monitor security systems for a secure environment and implement security measures by securing sensitive information and locking computers when away. To thrive in this position, you will need a high school diploma or equivalent, a valid driver’s license if operating a motorized vehicle, and computer literacy along with effective communication skills. Availability to work a flexible schedule, including weekends, is essential. Customer service experience is a bonus, and for New Jersey applicants, a Fire Safety Certification is preferred.
Responsibilities
- Deliver superior customer service to residents, prospects, and guests.
- Ensure seamless tour experiences and exceptional move-ins.
- Handle packages promptly and professionally.
- Answer phones with courtesy and prepare for self-guided tours.
- Proactively address customer needs and provide resident services such as lockout assistance and transportation arrangements.
- Facilitate routine service requests and coordinate emergency responses.
- Ensure timely entry of service requests and conduct routine inspections for organized common areas.
- Monitor security systems to maintain a secure environment.
- Implement security measures by securing sensitive information and locking computers when away.
Requirements
- High School diploma or equivalent.
- Valid Driver's License required if operating a motorized vehicle.
- Computer literacy and effective communication skills.
- Availability to work a flexible schedule, including weekends.
Nice-to-haves
- Customer service experience.
- Fire Safety Certification (New Jersey only).
Benefits
- Medical, dental, and vision care.
- 9 paid holidays and annual vacation time.
- Paid sick leave and new parent benefits.
- 401(k) Retirement Savings Plan.
- Rent Discounts on Equity Residential apartment homes.
- Paid Community Service Hours.
- Leadership Development opportunities.
