Concierge

About the position

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

Responsibilities

• Greet visitors seeking information about the property.
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Direct visitors to appropriate office or resident apartment.
• Assist residents, family members, and guests with general requests.
• Arrange for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information.
• Display knowledge of the services and programs and other pertinent information regarding the property.
• Handle mail meter, stamps, making copies, and other tasks related to office operations.
• Process incoming mail, sort property mail, and distribute mail to mailboxes.
• Maintain reception area in a neat and orderly fashion.
• Ensure that reception desk and lobby has current property literature on display.
• Ensure that lobby is free of excessive or outdated literature.
• Ensure that coffee and/or refreshments are fresh and readily available.
• Perform clerical duties for property staff as directed by supervisor.
• Provide assistance in the dining room serving resident meals as requested.
• Support the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public.
• Communicate any observed or suspected resident change of condition to a supervisory immediately.
• Maintain a safe work environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Perform other duties consistent with the position as assigned.

Requirements

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public.
• Knowledgeable of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft).
• Have patience, professionalism, cheerful disposition and enthusiasm.
• Willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.