Concierge

$45,365 - $45,365/Yr

Ritz-Carlton - Avon, CO

Full-time - Entry Level

Avon, CO

51-100 employees

Accommodation

About the position

The position involves responding to guest requests for special arrangements and services, ensuring guest satisfaction, and providing information about the property and surrounding amenities. The role requires effective communication, problem-solving, and adherence to company standards to create exceptional guest experiences.

Responsibilities

• Respond to guest requests for special arrangements or services such as transportation and reservations.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments to resolve guest requests or problems.
• Review shift logs and document pertinent information in logbooks.
• Monitor club lounge for seating availability and guest well-being.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures, maintaining a clean and professional appearance.
• Welcome and acknowledge all guests according to company standards and assist individuals with disabilities.
• Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support team goals.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits