Concierge

Brookdale Senior Living - Houston, TX

Full-time

Houston, TX

Nursing and Residential Care Facilities

About the position

As a Concierge, you will be responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Your role includes greeting visitors, monitoring the inside and outside of the building, and responding to emergencies. You will work during specific hours, including weekends and evenings, and will have the opportunity to grow your career through professional development and wellness programs.

Responsibilities

• Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out.
• Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates.
• Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night.
• Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems.
• Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
• Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate.
• Escorts residents and visitors to the parking lot during evening hours, as requested.
• May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing.
• Drives the bus or community vehicle as needed or as scheduled.
• Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed.
• Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed.
• Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.

Requirements

• High school diploma or General Education Diploma (GED) required.
• One to three months related experience and/or training; or equivalent combination of education and experience.
• Fire Safety and Basic CPR/First Aid training.
• Valid driver's license for positions that require travel between locations or the transportation of residents.

Benefits

• Full suite of health insurance, life insurance and retirement plans available.
• Tuition Reimbursement.
• Pet Insurance.
• Adoption Reimbursement Benefits.
• Variety of Associate Discounts.
• Early Access to Paycheck with Earned Wage Access for Hourly Associates.