Condition Monitoring Implementation Manager

Caterpillar - Irving, TX

Full-time - Mid Level

Hybrid - Irving, TX

Machinery Manufacturing

About the position

The Condition Monitoring Implementation Manager at Caterpillar, Inc. plays a crucial role in supporting go-to-market initiatives, enhancing sales execution, and improving customer experience within the Construction Industries Services Division. This position serves as a subject matter expert in Condition Monitoring products and services, focusing on customer relationships, operational improvements, and the deployment of innovative solutions to drive growth in Condition Monitoring capabilities.

Responsibilities

• Leads and manages customer relationships to influence equipment management strategies and assist in the deployment of Condition Monitoring solutions.
• Conducts customer fleet inspections and site evaluations to identify operational improvements enabled by Condition Monitoring.
• Consults customers and dealers on Condition Monitoring applications such as applied technology, machine health, and safety.
• Collects product and customer requirements to capitalize on opportunities to grow Condition Monitoring capabilities and processes.
• Influences the development of technology tools/systems and works with key stakeholders to deploy technologies to drive Condition Monitoring growth.
• Collaborates with internal teams to align on timelines, understand marketing goals, and develop the marketing product roadmap of Condition Monitoring.

Requirements

• Expert knowledge of customer focus, aligning customer needs and satisfaction in business decisions.
• Extensive knowledge of major products and services, applying this knowledge to diverse situations.
• Extensive experience in decision making and critical thinking, analyzing situations to reach productive decisions.
• Extensive understanding of effective communication concepts and techniques for transmitting and interpreting information.
• Working level knowledge of successful negotiation concepts and techniques for constructive collaboration.
• Expert knowledge of relationship management techniques to maintain healthy working relationships with clients, vendors, and peers.
• Extensive knowledge of technology and application methods to develop solutions for significant technical challenges.
• Expert knowledge of value selling principles and practices to differentiate support offerings based on customer needs.

Nice-to-haves

• Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, S•O•S Services, and the Service Information System (SIS).
• Prior experience with customer account management and Cat Foresight Condition Monitoring suite.

Benefits

• Relocation assistance available.
• Hybrid work environment requiring a minimum of 3 days per week onsite.