Conference and Event Manager

Atrium Hospitality - Lincoln, NE

Full-time - Mid Level

Lincoln, NE

251-500 employees

Accommodation

About the position

Join our team at Lincoln Embassy Suites as a Conference and Event Manager, where hospitality meets opportunity! Our hotel, located in downtown Lincoln, features 252 all-suites and an impressive 20,000 square feet of versatile meeting space. We are looking for a dynamic individual to serve as the bridge between our clients and the hotel operations team, ensuring that events are detailed and executed seamlessly. This role involves managing group and event sales bookings, optimizing revenues, and uncovering up-sell opportunities while positively impacting our guests, fellow associates, and local communities. As a Conference and Event Manager, you will be responsible for direct communication with clients to ensure all event documents are comprehensively prepared and finalized. You will oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines and present clients with potential upgrade opportunities. Your role will also include monitoring guest room blocks, ensuring contract adherence, and optimizing revenue opportunities. You will supervise the entire client payment process, from initial deposits to the final bill, and utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents. Additionally, you will coordinate on-site tours and virtual client meetings, engage with clients during key event moments, and collaborate with the Director of Events and Director of Sales & Marketing in various sales activities. Regular audits of banquet checks against our sales system will be part of your responsibilities to ensure accurate posting of revenues. You will also review the full bill upon event completion to ensure alignment with our group closing checklist, ensuring timely and accurate billing by our accounting team. This position requires active participation in various meetings, including BEO, Group Resume, Pre-Con, Post Con, and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned groups.

Responsibilities

• Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
• Supervise the entire client payment process, from initial deposits to the final bill.
• Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Coordinate on-site tours and virtual client meetings, and be on-hand during key event moments to engage with clients.
• Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours and promoting catering events.
• Regularly audit banquet checks against our sales system to ensure accurate posting of revenues.
• Review the full bill upon event completion, ensuring alignment with our group closing checklist.
• Process commission payments using the brand's commission system and award brand loyalty points to meeting planners.
• Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings.

Requirements

• Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
• Demonstrated experience with industry-specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables.

Nice-to-haves

• Prior experience with the Group, and/or Local Social Event market segments.
• Certified Meeting Professional (CMP) certification.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits