Hilton - Lincoln, NE
posted 3 months ago
As the Conference and Event Manager at the Embassy Suites by Hilton Lincoln, your primary responsibility is to serve as the liaison between clients and the hotel operations team. This role is crucial in ensuring that events are meticulously planned and executed, enhancing the overall guest experience. You will manage group and event sales bookings, optimize revenue opportunities, and identify upselling possibilities while positively impacting guests, fellow associates, and the local community. Your duties will include direct communication with clients to prepare and finalize event documents, overseeing the timely distribution of Banquet Event Orders (BEOs), and presenting clients with potential upgrade opportunities. You will also be responsible for monitoring guest room blocks to ensure adherence to contracts and optimizing revenue opportunities. Additionally, you will supervise the entire client payment process, from initial deposits to final billing, ensuring accuracy and compliance with hotel policies. Collaboration is key in this role, as you will work closely with hotel staff for pre-and post-event meetings, ensuring client satisfaction and gathering feedback. You will also engage in various sales activities, including guiding site tours and promoting catering events. Your ability to audit banquet checks and review billing upon event completion will ensure that all financial aspects align with hotel standards. Overall, your role is vital in creating memorable experiences for clients and guests alike, contributing to the hotel's reputation for excellence.