Conference & Event Manager

$45,760 - $45,760/Yr

Atrium Hospitality - Saint Charles, MO

Full-time - Mid Level

Saint Charles, MO

Accommodation

About the position

As the Conference and Event Manager (CEM) at St. Charles Embassy Suites, your primary responsibility is to serve as the vital link between our clients and the hotel operations team. This role is crucial in ensuring that events are meticulously planned and executed, thereby enhancing the overall guest experience. You will manage group and event sales bookings, optimize revenue opportunities, and identify upselling possibilities while positively impacting our guests, fellow associates, and the local community. Your role will require you to be detail-oriented and proactive in addressing client needs and expectations. In your capacity as CEM, you will directly communicate with clients to ensure that all event documents are thoroughly prepared and finalized. You will oversee the timely distribution of Banquet Event Orders (BEOs) in accordance with hotel deadlines, and present clients with potential upgrade opportunities. Your responsibilities will also include monitoring guest room blocks to ensure adherence to contracts and optimizing revenue opportunities. You will be responsible for supervising the entire client payment process, from initial deposits to the final billing, ensuring accuracy and compliance with hotel policies. Additionally, you will utilize hotel sales and catering software to document interactions and manage vital documents related to events. Engaging with clients during key event moments will be essential, as you will ensure that all details are executed correctly and address any immediate requirements. You will collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours and promoting catering events. Regular audits of banquet checks against the sales system will be part of your duties to ensure accurate revenue posting. You will also participate in various meetings related to event planning and execution, ensuring that you are well-prepared to discuss the specifics of assigned groups. Overall, your role is integral to the success of events at the hotel, requiring a blend of organizational skills, customer focus, and effective communication.

Responsibilities

• Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
• Supervise the entire client payment process, from initial deposits to the final bill.
• Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Coordinate on-site tours and virtual client meetings, and be on-hand during key event moments to engage with clients.
• Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours and promoting catering events.
• Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
• Review the full bill upon event completion, ensuring alignment with our group closing checklist.
• Process commission payments using the brand's commission system and award brand loyalty points to meeting planners.
• Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings.

Requirements

• Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
• High school diploma or equivalent.
• Proficient in Microsoft Office.

Nice-to-haves

• Prior experience with the Group, and/or Local Social Event market segments.
• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Certified Meeting Professional (CMP) certification.
• Demonstrated experience with industry specific sales and catering programs including Delphi.FDC (Salesforce) and/or CI/TY (Marriott), and Diagramming Tools like Social Tables.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits