Conference & Event Manager

$42,037 - $42,037/Yr

Hilton - Frisco, TX

Full-time - Mid Level

Frisco, TX

Accommodation

About the position

The Conference and Event Manager at Embassy Suites Frisco plays a crucial role in bridging the gap between clients and hotel operations. This position is responsible for ensuring that events are meticulously planned and executed, managing group and event sales bookings, optimizing revenues, and enhancing guest satisfaction. The role involves direct communication with clients, overseeing banquet coordination, and collaborating with hotel staff to ensure seamless event execution.

Responsibilities

• Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
• Supervise the entire client payment process, from initial deposits to the final bill.
• Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Coordinate on-site tours and virtual client meetings.
• Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.
• Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting catering events, and managing BEO documentation.
• Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
• Review the full bill upon event completion, ensuring alignment with our group closing checklist.
• Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows.
• Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings.

Requirements

• Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
• High school diploma or equivalent.

Nice-to-haves

• Prior experience with the Group, and/or Local Social Event market segments.
• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Certified Meeting Professional (CMP) certification.
• Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits
• Career growth opportunities through Internship programs, training and development.