Conference & Event Manager

$39,520 - $45,760/Yr

Hilton - Franklin, TN

Full-time - Mid Level

Franklin, TN

Accommodation

About the position

The Conference & Event Manager at Franklin Embassy Suites plays a crucial role in bridging clients and hotel operations, ensuring seamless execution of events. This position involves managing group and event sales bookings, optimizing revenues, and enhancing guest experiences while collaborating with various teams within the hotel.

Responsibilities

• Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
• Supervise the entire client payment process, from initial deposits to the final bill.
• Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Coordinate on-site tours and virtual client meetings, being on-hand during key event moments to engage with clients and ensure all details are executed correctly.
• Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours and promoting catering events.

Requirements

• Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
• High school diploma or equivalent.
• Proficient in Microsoft Office.

Nice-to-haves

• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Prior experience with the Group, and/or Local Social Event market segments.
• Demonstrated experience with industry specific sales and catering programs including Delphi.FDC (Salesforce) and/or CI/TY (Marriott), and Diagramming Tools like Social Tables.

Benefits

• Disability insurance
• Health insurance
• 401(k)
• 401(k) matching
• Employee discount