Hilton - Hampton, VA
posted 3 months ago
As the Conference and Event Manager at Hampton Roads Embassy Suites, your primary responsibility is to serve as the liaison between clients and the hotel operations team. This role is crucial in ensuring that events are meticulously planned and executed, enhancing the overall guest experience. You will manage group and event sales bookings, optimize revenue opportunities, and identify upselling possibilities while positively impacting guests, fellow associates, and the local community. Your duties will include direct communication with clients to ensure all event documents are prepared and finalized using the provided tools and systems. You will oversee the timely distribution of Banquet Event Orders (BEOs) in accordance with hotel deadlines and present clients with potential upgrade opportunities. Additionally, you will be responsible for monitoring guest room blocks, ensuring adherence to contracts, and optimizing revenue opportunities. The role also involves supervising the entire client payment process, from initial deposits to final billing, and utilizing hotel sales and catering software to document interactions and attach vital documents. You will coordinate on-site tours and virtual meetings with clients, engage with them during key event moments, and collaborate with the Director of Events and Director of Sales & Marketing in various sales activities. Regular audits of banquet checks against the sales system will be necessary to ensure accurate revenue posting, and you will review the final bill upon event completion to ensure alignment with the group closing checklist. Your participation in meetings such as BEO, Group Resume, Pre-Con, Post-Con, and Group Scrub Meetings will be essential, as you will need to be prepared to discuss the specifics of assigned groups. This position requires a proactive approach to ensure client satisfaction and the successful execution of events.