Conference Servs. Manager

Blue Mountain Resort - Poconos - Palmerton, PA

Full-time - Entry Level

Palmerton, PA

About the position

Join our Wedding and Banquets team and facilitate celebrations guests will remember forever! We are seeking a punctual, detail-oriented individual who thrives in a fast-paced environment and is excited for an opportunity to create guests for life.

Responsibilities

• Develop detailed event plans and schedules, ensuring smooth execution of all wedding and banquet functions.
• Supervise and coordinate with staff, including event coordinators, servers, bartenders, and setup crews, to ensure excellent service.
• Provide training and support to ensure staff meet high-quality standards.
• Act as the primary point of contact for clients, addressing questions, concerns, and last-minute changes.
• Ensure all client preferences are understood and met, creating a personalized experience.
• Conduct property tours as needed to promote and support the sale of weddings and events.
• Coordinate with external vendors (caterers, florists, photographers, etc.) to ensure timely and seamless service integration.
• Negotiate contracts and manage vendor relationships to maintain quality and budget compliance.
• Address and resolve any issues during events, such as schedule delays, equipment malfunctions, or client concerns.
• Maintain a calm and professional demeanor to ensure a positive guest experience.

Requirements

• Collaborate with clients to understand their event needs, including themes, timelines, and special requests.
• Ability to ensure all client preferences are understood and met, creating a personalized experience.
• Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Exercise excellent communication, presentation, organization, time management, listening, and math skills.
• Read and interpret documents and write routine reports and correspondence.
• Empowered to do whatever it takes to solve problems.
• Bachelor's degree in business, Management, Marketing or related field preferred.
• 2 years in a related field preferred.

Benefits

• Free season pass and activities around the resort.
• Discounts on food and merchandise.
• Special team celebrations.
• Opportunities for personal and professional growth.