Confirmation Agent

Hilton Grand Vacations • Orlando, FL

364d

About The Position

As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners' needs, with a focus on increased show rates and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must. This is an in-office position with a schedule of Monday through Friday, 12:30pm - 9pm and occasional Saturdays based on business needs.

Requirements

• High school diploma or equivalent (GED)
• Strong written, verbal, and interpersonal communication skills
• Computer proficient
• Excellent customer service and listening skills
• Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
• Must be able to work evenings, weekends, and holidays

Nice To Haves

• Sales, customer service, hospitality, and/or call center experience a plus

Responsibilities

• Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility.
• Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.
• Reserve, cancel, and reschedule reservations as necessary.
• Problem solve and provide world-class customer service.
• Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available.

Benefits

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available.
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees