Confirmation Specialist

$78,000 - $104,000/Yr

Sunbelt Home Solutions - Saint Petersburg, FL

Full-time - Entry Level

Onsite - Saint Petersburg, FL

101-250 employees

Construction of Buildings

About the position

The Confirmation Specialist at Sunbelt Home Solutions plays a vital role in enhancing customer engagement by confirming appointments with homeowners and ensuring their satisfaction. This position is essential for maintaining a smooth scheduling process and requires strong communication and organizational skills.

Responsibilities

• Utilizing our script to confirm upcoming appointment dates with homeowners.
• Providing exceptional customer service and ensuring homeowner satisfaction.
• Placing outbound calls to homeowners prior to our Sales Representatives' arrival dates to complete final appointment confirmations and ensure eligibility.
• Handling inbound calls and assisting homeowners with their inquiries.
• Problem-solving to address any concerns and provide solutions.
• Ensuring that all decision-makers will be present at the time of the appointment.
• Collaborating closely with the Call Center Manager to ensure an efficient schedule.
• Achieving an appointment set rate of at least 80%.

Requirements

• Type a minimum of 35 words per minute (wpm)
• Proficiency in using technology CRM platforms like Market Sharp, Lead Perfection, Improveit360, Salesforce, etc.
• Strong communication skills and a genuine enthusiasm for engaging with people.
• Willingness to learn about our industry and products.
• Exceptional organizational skills with the ability to prioritize effectively.
• Comfortable making outbound calls and handling inbound inquiries.
• A pleasant and engaging personality that resonates with prospects.

Nice-to-haves

• Prior experience in setting or confirming appointments over the phone is highly desirable.
• Call center experience is a plus.
• Detail-oriented with a keen eye for accuracy.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401k
• Comprehensive paid training program
• Eligible for benefits after 90 days