Connected Customer Supervisor

Floor & Decor - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Connected Customer Supervisor at Floor & Decor is responsible for overseeing various operational processes including cashiering, returns, cash office functions, inventory management, and e-commerce support. This role aims to ensure that customers receive exceptional service throughout their shopping experience.

Responsibilities

• Oversee cashiering processes and ensure accuracy in transactions.
• Manage returns and ensure customer satisfaction with return policies.
• Supervise cash office functions, including cash handling and reporting.
• Oversee inventory management to maintain stock levels and organization.
• Support e-commerce operations to enhance the online shopping experience.
• Train and mentor team members to provide excellent customer service.

Requirements

• Proven experience in retail management or a supervisory role.
• Strong understanding of cashiering and cash office functions.
• Experience with inventory management systems.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.

Nice-to-haves

• Experience in e-commerce operations.
• Knowledge of retail software and technology.
• Bilingual skills are a plus.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Employee discounts on products.